RBtravel | What You Need To Know
- Any items of a personal nature including but not limited to phone calls, tips, laundry, beverages, meals not stated, taxi and bus fares, passport and visa fees. Please also read about possible baggage charges that may be imposed by the airline.
- When submitting your payment online, the credit card holder must be one of the passengers. Also note that your name must match with the name on your passport.
- You can extend your stay by giving one day advance notice to our representative. The cost will be charged accordingly.
- Cancellation by Customer: you may cancel your reservation, in writing, at any time before the designated departure date, subject to payment of a cancellation fee to us, to be computed based on the table below. In such event, you shall additionally be responsible for any non-refundable airport taxes and miscellaneous surcharges imposed by the relevant airline(s). Should there be a refund of airport taxes or miscellaneous surcharges by the airline(s), we shall be entitled to charge an administrative fee to be deducted from the refunded amount, for processing the refund. Please note that any change of departure date, traveler’s name (other than correction of typographical errors) or Package Tour is considered a cancellation and a cancellation fees will apply.
|More than 45 days.||Full refund of the deposit after deduction
(RM 250.00) for administrative fee.
|30 – 45 days before departure.||50% from tour packages.|
|22 – 29 days before departure.||75% from tour packages.|
|21 days or before departure date.||100% from tour packages.|
- We accept payment by cheque, online transfer and cash deposit. (Must be attached with the proof of payment).
- Yes, we do have child discount up to 50% depending on tour packages.
- Passport validity: All tour members must personally ensure that their passports are valid for at least 6 months from the date of return.
- Visa application: All customers are encouraged to process their own visa. Assistance is offered by the organizers but visa approval is not guaranteed. In so doing, the organizers cannot be held liable for any loss of passport(s) for any reason whatsoever, including negligence on the part of our employees and agents.
- Booking Details: Will be sent by email once the payment is done.
- All travelers are strongly encouraged to obtain a comprehensive travel insurance policy to protect against unforeseen circumstances, such as baggage loss, flight delays, travel agent insolvency and medical emergencies. We shall not be responsible, under any circumstances, for any such matters.
- RB Travel serve the best services and packages to you with high priorities and response.
- To make a reservation, you need to place a deposit with us for yourself and each person accompany you on the Package Tour.
- A minimum deposit of RM 500 OR 40% of the tour fare per person, whichever is higher, must be paid upon reservation and the balance must be paid at least 30 days prior to departure date.
Banking Details: –
Name : RB TRAVEL & TOURS SDN BHD
Account No : 514495-130234
SWIFT CODE : MBBEMYKL
BANK : MAYBANK BERHAD